At Merritt's Motor Group No Detail is too small
Our Award Winning reputation is one of excellence, from both our Sales and Aftersales Department through the presentation of our products to the ‘duty of care’ servicing and repairing your car from our technicians. We pride ourselves on our name and reputation.
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Merritt's Aftermarket Award Winner 2007
Exxonmobil’s UK, Ireland & Benelux automotive manager Adrian Benson (right) with Merritts Jaguar’s managing director David Wallington
Service departments of franchised dealers and independent garages were eligible to enter this award, sponsored by Mobil 1. The winner Merritts Motor Group had showed it had implemented the best innovations in customer care, marketing and business management designed to generate sales growth and profitability.
Customer care and service excellence have been the main priority of this family-owned and run business since it was formed in 1981. The internet and mobile phone technology have played major roles in providing exceptional service to Merritts’
customers. Service bookings can be conducted online or using a web-enabled mobile phone with an online capability. Meticulous attention to customers’ needs has led to an impressive 80 per cent customers retention rate.